Standard Production Time
Our standard production time is 5 working days on catalog quantities with a one color imprint with the exception of laser engraving. *Production time begins the first working day after receipt of your complete order. All other orders for catalog quantities will ship in 7-10 working days. Important: An order is not considered complete until we have received both your purchase order and artwork. If a paper proof is requested, production time will not begin until we receive approval.
*Please contact factory for LASER ENGRAVING lead-time as it may vary based on production demands.
Rush Service
Bay State provides Rush Service of 2-4 working days on any catalog product ordered in catalog quantities. The first working day will be the day your order is received, if received by 10:30am EST. Otherwise, the first working day will be counted as the following day. There is an additional charge, per piece, for this special, expedited service. The Rush Service add-on pricing can be found below. The Rush Service add-on is an addition to the standard piece price. Important: Rush Service is dependent on inventory and production capabilities. Please contact the factory, prior to sending your order, to reserve Rush Service. When applying Rush Service to partial orders, a minimum of 500 pieces or more must be on rush; otherwise the entire order quantity is subject to the rush charge.
Rush Add-On Pricing

Acknowledgements
All orders are acknowledged via fax / email. Please read the acknowledgement carefully! Orders are processed according to the information provided. You will also receive a faxed or emailed shipping acknowledgment the day your order ships. 24 hour order status and package tracking is available on our website at www.baystate.com.
Proofs
Emailed/Faxed Proofs
One emailed or faxed proof is available at no charge upon request. Additional paper proofs are charged at $10.00 (g) each. Production time does not begin until proof approval is received.
Online Proofs
Online proofs are available 24 hours a day on our website at www.baystate.com. Proofs are available within 1-2 days of receipt of order and will remain online for 14 days. Online proofs are free to view. Important: We do not hold your order for approval of the online proof. Any changes to online proofs will incur a $60.00 (g) change of copy charge.
Virtual Product Proofs
We can provide a digital image of your imprint on any of our products. There is no charge for this service.
Preproduction Product Proofs
An actual product proof is $60.00 (g) per imprint color, plus the product cost. Production time is increased by the time required for proof approval, usually 5 working days.
Product Pricing
Our catalog prices, plus the setup charge, include a one-location / one-color imprint
Blank Stock
While our prices include an advertising imprint, as a courtesy to clients, all products may be purchased blank at the end-quantity price.
Samples
Samples are sent at no charge via first class mail. With your shipper number, we can ship via FedEx or UPS. Requests received after 3:00pm EST will be processed the next business day. Send requests to samples@baystate.com.
Laser Engraving
Laser engraving is available on bamboo products, please add an additional $1.25 (g) per piece. Laser engraving is standard on metal flashlights and power banks.
Combination Pricing
Save money on two or more products for the same customer, shipped to the same location. Simply mark "Combination Pricing" on the order(s). The individual products will be produced at the total-quantity prices. Combination pricing cannot be used with other offers.
Repeat Orders
Please include your previous order number, our job number, and date. We maintain order information for two (2) previous years on most standard products. Stadium Cup and Cooler artwork is available for 12 months. Writing Instruments and Calendar artwork is available for two (2) years. There is no first-color setup charge for Repeat Orders using the EXACT same copy on the EXACT same product. All other standard charges will apply, such as second color / location setups and any run charges.
Change of Copy / Change of Imprint Color
Each change of copy and/or change of imprint color MUST MEET the catalog minimum quantity. The charge for each is $60.00 (g).
Less Than Minimum
Half of the catalog minimum is allowed with an additional charge of $60.00 (g).
Poly Bagging
Most products may be inserted in individual poly bags for $0.25 (g) each.
Overruns and Underruns
We reserve the right to overship or undership by no more than 5% of the quantity ordered. For exact quantity orders, please add a $15.00 (g) charge.
Shipping
Customer supplied labels cannot be used. Shipment is FOB MA factory. Stadium Cups and Coolers FOB is GA, Pens starting with W84 FOB is IA, Calendars FOB is IL. Not responsible for delayed shipments when given to carrier on time. Unless carrier is specified, we will ship best way based on time, destination, and weight.
Shipping Service Charges
Drop or Split Shipments: $10.00 (g), first location is free.
Incorrect Address or Redirection: $20.00 (x) per box.
Returns
Returned merchandise will not be accepted without prior approval. There is a 20% restocking charge for blank stock. All returns must be approved and made within 60 days of original ship date.
Canceled Orders
Prior to production, there is a $48.00 (x) charge if copy has been processed. After production, merchandise is billed.
Artwork
We require one of the following:
Camera Ready Art
Clean, crisp, black and white art printed at 600 dpi or greater on white paper. For multi-color artwork, please provide camera-seperated artwork. Non-separated artwork will incur art charges
Electronic Art
We can accept artwork in all major programs, including Acrobat, Freehand, Illustrator, Photoshop, Power Point, Publisher, Quark, Word. We can also accept TIF, EPS, JPG files (JPG files must be at 600 dpi or greater). Internet graphics ARE NOT acceptable. Important: Before submitting any electronic art, please EMBED ALL GRAPHICS AND OUTLINE ALL FONTS.
Typeset Copy
Your price includes up to four (4) lines of typeset text at no charge. Additional lines are subject to art charges.
Emailed Artwork
Please reference your PO number and company name in your subject line and email artwork to artwork@baystate.com.
Standard Type Styles
We have hundreds of type styles available to us. Please let us know what style you are looking for and we will review our database to match it.
Art Charge
Any art that requires retouching will be billed at $50.00 (x) per hour with a minimum charge of $25.00 (x).
Standard Imprint Colors
Due to different materials and different background colors, the imprint colors below are shown only as a representative sample.
Color Matching
There is a $60.00 (g) charge for each color match. We will make every effort to produce your color requirement, but an exact color match cannot be guaranteed.
Catalog Pictures
The artwork, designs, and logos displayed in this catalog are reproduced only as examples of the type of quality of imprinted products available. They are not intended to represent that the products are endorsed by or produced for the owners of the artwork, designs, or logos.