|How To Buy
Authorized distributors of promotional products may purchase
our products directly from our site. Click the order
now button on any of our product screens. You must be
registered and logged in.
|Standard Production Time
Our standard production time is 5 working days on catalog quantities with a
one color imprint with the exception of *laser engraving*. Production time
begins the first working day after receipt of your complete order. All other
orders for catalog quantities will ship in 7-10 working days. IMPORTANT: An
order is not considered complete until we have received both your purchase
and artwork. If a paper proof is requested, production time will not begin
until we receive approval. *Please contact factory for LASER ENGRAVING
lead-time as it may vary based on production demands.
Bay State provides rush service of 2-4 working days on any
catalog product ordered in catalog quantities. The first
working day will be the day your order is received, if
received by 10:30 am EST. Otherwise, the first working day will
be counted as the following day. There is an additional
charge, per piece, for this special, expedited service. The
Rush Service add-on can be found below. The Rush Service add-on
is in addition to the standard, piece price.
Important: Rush service is dependent on inventory and production
capabilities. When applying rush service to partial orders,
a minimum of 500 pcs or more must be on rush; otherwise the entire order
quantity is subject to rush charge. Please contact the factory, prior
to sending your order, to reserve rush service.
Rush Add-On Pricing
Quantity Ordered (c)
All orders are acknowledged via fax/email. Please read the
acknowledgement carefully! Orders are processed according to
the information provided. You will also receive an emailed
shipping acknowledgement the day your order ships. 24 hour
order status and package tracking is available on our web
Emailed/Faxed Proofs: There is an $10.00 (g) charge for each paper proof.
This proof can be emailed, faxed or mailed, as requested. Production time
does not begin until proof approval is received.
are available 24 hours a day on our web site,
http://www.baystate.com/default.asp?x=1&os=1 . Online proofs are in Adobe Acrobat
here to download a free version. Proofs are available within 1-2
days of receipt of order, and will remain on-line for 14
days. Online proofs are free to view. Important: We do not
hold your order for approval of the online proof. Any
changes to online proofs will incur a $50.00 (g) change of
We can provide a digital image of your imprint on any of our products. There is a $50.00(g) charge and you may choose up to 3 different products. You have the option to create your own virtuals on our website at no charge by visiting www.baystate.com.
|Preproduction Product Proofs:
An actual product proof is $50.00 (g) per imprint color,
plus the product cost. Production time is increased by the
time required for proof approval, usually 5-7 working days.
Please include your previous order number, our job
number and date. We maintain order information for three,
previous years. There is no first-color setup Charge for repeat
orders using the EXACT, same copy on the EXACT, same
product. For repeat orders with second-color imprint charges, there remains a $50.00 (g) 2nd color setup charge along with the second color run charge of $.20 (g). If copy changes are made or a new product is selected, please add a $50.00 (g) Setup Charge.
Save money on two or more products for the same customer,
shipped to the same location. Simply include both products
on one order and mark "Combination Pricing" on the
order. The individual products will be produced at the
total-quantity prices. Combination pricing cannot be used
with other offers.
|Overruns and Underruns
We reserve the right to overship or undership by no more than
5% of the quantity ordered. For exact quantity orders please add a $15.00 (g) charge.
Our catalog prices, plus the setup charge, include a
one-side, one-color imprint.
|Change of Copy; Change of
Each change of copy and/or change of imprint color MUST MEET
the catalog minimum quantity. The charge for each is $50.00
|Less Than Minimum
Half of the catalog minimum is allowed with an additional
charge of $50.00 (g)
Most products may be inserted in individual poly bags for
$.25 (g) each.
|Shipping Service Charges
Handling Charge: $1.50 per box. Applies to both
prepaid and collect shipments.
Drop or Split Shipments $10.00 (g)
Incorrect Ship-To Address, per Box $12.00 (x)
Customer supplied labels cannot be used. Shipment is F.O.B.
Massachusetts factory. Stadium Cups F.OB. is GA; Pens starting
with W84 F.O.B. is IA.Not responsible for delayed shipments
when given to carrier on time. Unless carrier is specified,
we will ship best way based on time, destination and weight.
Returned merchandise will not be accepted without prior
approval. There is a 20% restocking charge for blank stock. All returns must be approved and made within 60 days of the original ship date.
While our prices include an advertising imprint, as a
courtesy to clients, all products may be purchased blank at
the end-quantity price.
Prior to production, there is a $40.00 (x) charge if copy
has been processed. After production, merchandise is billed.
The artwork, designs and logos displayed in this catalog are
reproduced only as examples of the type of quality of
imprinted products available. They are not intended to
represent that the products are endorsed by or produced for
the owners of the artwork, designs or logos.
|We require one of the
1. Camera-Ready Art: Clean, crisp, black and white, art
printed at 600 dpi or greater on white paper. For
multi-color artwork please provide camera-separated artwork.
Non-separated artwork will incur art charges.
2. Electronic Art: We can accept artwork in all major
programs including Acrobat, Freehand,
Illustrator, Photoshop, Quark, Word, Power Point,
and Publisher. We can also accept tif, eps and jpg files (Must be at 600 dpi or greater).
Internet graphics ARE NOT acceptable. Important:
Before submitting any electronic art, please EMBED ALL
GRAPHICS AND OUTLINE ALL FONTS.
3. Type-Set Copy: Your price includes up to four lines of type-set copy at no charge. Please see our standard type fonts below. Additional lines are subject to art charges.
Please reference your PO number and company name in your subject line and email artwork to firstname.lastname@example.org.
Any art that requires retouching will be billed at $50.00
(x) per hour with a minimum charge of $25.00 (x)
Due to different materials and
different background colors, the imprint colors below are
shown only as a representative sample.
|PMS Color Matching
There is a $50.00 (g) charge for each color match. We will
make every effort to produce your color requirement but an
exact color match cannot be guaranteed.